Creencia Technologies Pvt Ltd
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Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Role : Service Desk Analyst Responsibilities :- Experience in using helpdesk ticketing system- Office 365 and SharePoint experience- Automation for current IT processes, enhancing the current processes- Good knowledge of ITIL based Incident/Change/Problem management- Outstanding written and verbal communication skills in English, Bilingual preferred- Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner- Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications- Strong project management skills, including experience interacting with employees at every level of the organization- Great knowledge of IT processes and willingness to constantly update knowledge- Individual contributor, able to work independently- Inbuilt ability to multi-task, working on more than one issue simultaneously- Seeks to clarify and confirm understanding if any instructions or terms are unfamiliar or vague. Maintains confidentiality- 7-8+ years' experience of working on a global help/service desk Level 1 (low level support) and higher support OR 4+ years experience technical support level 2 and higher (troubleshooting/problem solving skill) and higher (admin rights) i.e. (Power shell Script, Advanced troubleshooting, advanced rights/access etc.) (ref:hirist.tech)
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More About this Listing: Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps)
Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps) is a Jobs Analyst Job at Creencia Technologies located in India. Find other listings like Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps) by searching Oodle for Jobs Analyst Jobs.
Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps) is a Jobs Analyst Job at Creencia Technologies located in India. Find other listings like Service Desk Analyst - Ticketing System (4-8 yrs) Bangalore (DevOps) by searching Oodle for Jobs Analyst Jobs.