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L3 Technical Support Specialist - IT Operations (10-16 yrs) Hyderabad (DevOps) | Support Worker, T1

Velocida P. Ltd.,

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L3 Technical Support Specialist - IT Operations (10-16 yrs) Hyderabad (DevOps)

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Location:
Hyderabad
Description:

Note : Candidate must have java & SQL experience. Candidate should be baised from hyderabad only can apply, relocation can't be considered.Role : Senior software support Engineer (Techops). Exp : 10-16 yrs Location : Hyderabad (WFO). Responsibilities :- Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams.- Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes.- Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts.- Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience.- Implement cross function training and job shadowing / knowledge sharing among the team members.- Maintaining and updating technical documents, knowledge base articles and procedures.- Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes.- Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO.- Providing pre and post technical support for major SaaS releases and occasional shift rotations.- Provides technical direction, understands vision, goals and direction of the team.- Communicates project plan information, objectives, and deliverables to the team.- Identifies opportunities for continuous improvement.Experiences and Skills : - 7 10 years of experience in Application Support for enterprise products (L3).- Excellent written and verbal communication skills.- Working SQL and Linux/Unix knowledge.- Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins.- JBoss Application Server, Apache, and Oracle.- JSP, CSS, XML, HTML, AngularJS Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption. (ref:hirist.tech)
Education/experience:
7 To 10 Years
Company:
Velocida P
Posted:
May 31 on hirist
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More About this Listing: L3 Technical Support Specialist - IT Operations (10-16 yrs) Hyderabad (DevOps)
L3 Technical Support Specialist - IT Operations (10-16 yrs) Hyderabad (DevOps) is a Technology Support Worker, Technical Support Job at Velocida P located in India. Find other listings like L3 Technical Support Specialist - IT Operations (10-16 yrs) Hyderabad (DevOps) by searching Oodle for Technology Support Worker, Technical Support Jobs.