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System Engineer (5-7 yrs) Any Location (DevOps) | Engineer in Engineering Job at Cyitechsearch | 71

Cyitechsearch

This listing was posted on hirist.

System Engineer (5-7 yrs) Any Location (DevOps)

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Location:
Any Location
Description:

About the job :Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.Responsibilities :- Work as a coordinator on the Break-Fix team- Review the assigned ticket to identify how the Break- Fix team can assist in resolution- Review all the open tickets to identify any other issues that can be solved with the same dispatch- Create a BAP/Platform One Order following the UBF process- Generate a work order and submiy to the contractor pool- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assignedOnce a technician has been assigned : 1. Call technicians to confirm he/she has the skills an tools required 2. Confirm date and time has been dispatch 3. Confirm pricing 4. Confirm the name of the resource and contact information- Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools- Update the appointment and ticket as needed- Communicate scheduling updated to both residents, property staff and contractors- Communicate technical updated to both residents, property staff and stakeholders.- Collaborate with on-site resources to ensure proper ticket documentation and resolutionFollow up with on-site resources to confirm attendance and resolution : 1. Add troubleshooting or other notes to the ticket and close or reassigne where appropriate 2. Reschedule on-site appointment as necessaryRequirements :- 3-5 years of experience as a Break-fix Engineer or similar role.- Ruckus, cisco and HP experience is preferred.- Strong technical knowledge of hardware components, software applications, and networking.- Hands-on experience in troubleshooting hardware and software issues.- Knowledge of operating systems such as Windows and macOS.- Experience in performing hardware repairs and replacements.- Good understanding of network protocols and configurations.- Ability to effectively communicate technical information to non-technical users.- Excellent problem-solving and multitasking skills.- Professional certifications such as CompTIA A+, Network+, or MCP are a plus. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Cyitechsearch
Posted:
June 4 on hirist
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More About this Listing: System Engineer (5-7 yrs) Any Location (DevOps)
System Engineer (5-7 yrs) Any Location (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like System Engineer (5-7 yrs) Any Location (DevOps) by searching Oodle for Engineering Engineer Jobs.