Cyitechsearch
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L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps)
Location:
Any Location
Description:
About the job : Job Summary{{:}} As a Network Operations Center Engineer, you will be responsible for providing advanced technical support and troubleshooting for network infrastructure and guest-facing systems within the hospitality industry. You will handle daily operations, advanced equipment troubleshooting, network setups, tech dispatches, PMS troubleshooting, ticket hand-offs, and participate in projects as assigned.Key Responsibilities : Daily Operations :- Handle inbound calls for sites, customers, clients, and partners- Manage support and client escalations, including priority 1 issues and urgent cases- Provide real-time assistance to T2 technicians and update tickets with relevant informationAdvanced Equipment Troubleshooting : - Configure replacement devices and perform software and hardware firmware upgrades- Coordinate ISP cutovers and troubleshoot all network-related equipment issuesNetwork Setups : - Set up TV networks, special request SSIDs, key encoder systems, safe lock networks, bed bug networks, and associate alert networks- Issue public IPs to vendors and fulfill network setup requests from sitesTech Dispatches :- Troubleshoot issues to verify if a tech dispatch is needed and create statement of work for operation coordinators- Assist field techs with switch configurations, cable running, and equipment connectionsPMS Troubleshooting :- Install new connectors for PMS interfacing, test with PMS vendors, and troubleshoot portal page issues at franchise hotelsTicket Hand-Off :- Create dispatch hand-offs and document all severity 1 and 2 tickets for follow-ups on the next shiftProjects :- Work on assigned projects in a timely manner, contributing to the team's success and efficiencyTechnical Expertise :- Identify and troubleshoot complex network issues, review and recommend configuration change requests, and maintain expert-level knowledge of solutions, tools, software, hardware, and configurationsCollaboration and Support :- Act as a technical adviser and escalation point for the helpdesk team, providing guidance and support as needed- Engage in troubleshooting efforts with onsite customer resources or third-party contractorsFlexibility :- Participate as part of the helpdesk or monitoring teams as needed, contributing to overall team success and efficiencyRequirements :- Minimum 1 year of L3 or NOC experience- Proficiency in network troubleshooting and configuration- Strong communication and interpersonal skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Bachelor's degree in Computer Science, Information Technology, or related field (preferred) (ref:hirist.tech)
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More About this Listing: L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps)
L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps) by searching Oodle for Engineering Engineer Jobs.
L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like L3 NOC Support Engineer (3-5 yrs) Any Location (DevOps) by searching Oodle for Engineering Engineer Jobs.