Cyitechsearch
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NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps)
Location:
Any Location
Description:
About the job :- As a Tier 2 NOC Associate, you will be responsible for providing technical support to our global client base.- Our 24/7 NOC monitors and remotely troubleshoots a diverse list of hardware manufactures using standard and custom-built tools across a variety of network topologies.- The NOC works with internal and external IT professionals to implement network configurations and replace hardware when necessary.- As this industry diversifies and enterprises adopt new technology, it is more important than ever to develop the skill set to support and manage this technology effectively.- The ideal candidate is highly energetic, self-motivated and driven to excel in cutting edge technology.- A successful NOC Representative embraces working in a company with many responsibilities and opportunities to learn.- In addition, this person must be willing to work flexible hours in a technology call center to accommodate our clients across the U.S.- Monitor networks proactively to identify service impacting events- Troubleshoot network connectivity issues across a wide range of networking hardware for client's networks- Resolve connectivity problems by clarifying the customer's complaint; identifying the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustments; and following up to ensure resolution- Manage inbound calls, outbound calls and e-mails within a 24/7 Network Operations Center- Utilize the internal ticketing system to log all requests and activities- Adhere to NOC principles and guidelines set forth by management- Provide superior customer service by being courteous, knowledgeable, and professional- Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests- Escalate problems to the appropriate organization or external vendors as required to achieve resolution- This position has a rotating on-call requirement.- Periodically throughout the year you will be expected to be on-call for remote supportRequirements :- 2 years of 7 x 24 NOC experience, or equivalent experience- Previous Help Desk/Technical Call Center experience required- Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting- Understanding of common Internet protocols, including TCP/IP and DNS- Strong customer service and communication skills (both oral and written) and demonstrated ability to work as a team player- Demonstrated ability to effectively manage and prioritize multiple tasks- Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants even in stressful situations- A working knowledge of the systems, tools, and processes required to perform assigned tasks- Experience and accuracy in configuring and troubleshooting the complete line of SageNet's products and services- A working knowledge of SageNet's network architecture, including hub, server, and NMS components- Basic understanding of both Windows and Unix based platforms- Demonstrated attendance reliability through history of minimal unplanned absences- Flexibility to work any shift including holidays, weekends and nights, both on a semi-permanent or rotating basis as required- Bachelor of Science in Information Technology or any similar courses- Network+, A+, CCENT, or CCNA preferred- Cisco CCNA certification - NSE4 Fortinet (ref:hirist.tech)
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More About this Listing: NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps)
NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps) by searching Oodle for Engineering Engineer Jobs.
NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like NOC Support Engineer - Cisco CCNA Certified (2-4 yrs) Any Location (DevOps) by searching Oodle for Engineering Engineer Jobs.