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CRM Integration & Development Engineer (1-3 yrs) Mumbai (DevOps) | Development Engineer in Eng1

Servilint Technologies

This listing was posted on hirist.

CRM Integration & Development Engineer (1-3 yrs) Mumbai (DevOps)

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Location:
Mumbai
Description:

Job description: We are looking for a Integration & Development Engineer to join our team and help us deliver high-quality CRM solutions for our clients You will also be able to Integrate Zendesk using APIs, webhooks, apps, themes, and scriptsResponsibilities: Customization and Integration: - Customize Zendesk to align with organization s branding and specific requirements. - Develop and maintain custom applications, integrations, and plugins to extend Zendesk functionalities. - Integrate Zendesk with other systems and applications using APIs, webhooks, Java Script and MiddlewareImplementation: - Implementation of Zendesk, ensuring a smooth transition from existing systems. - Gather requirements from client representatives to ensure alignment with their needs. - Analyze clients business requirements, translate them and design customized solutions accordingly. - Configure Zendesk settings, workflows, and automation's to optimize efficiency. - Develop connections between Zendesk and other internal systems.User Training and Support: - Conduct training sessions for end-users and support staff to ensure smooth adoption of Zendesk. - Provide ongoing support to users, addressing queries, and troubleshooting issues in a timely manner. - Develop and maintain documentation for Zendesk configurations and customization.System Maintenance: - Perform regular system maintenance, updates, and patches for optimal performance and security. - Monitor system health, proactively address potential issues Implement backup and recovery plans in collaboration with the IT team.Performance Optimization: - Analyze system performance metrics, identify areas for improvement and implement enhancements - Identify automation and optimization opportunities to streamline processes. - Implement and customize Zendesk products using the Zendesk admin interface and Zendesk developer toolsQualifications: - Proven experience in implementing and customizing Zendesk or other similar CRM, including configuring workflows, automations, and user interfaces. - Proficient in Zendesk admin interface and developer tools, such as Zendesk Apps Framework, SDKs, CLI, and Theme Editor - Strong knowledge of Zendesk APIs, webhooks, data models and ability to develop custom solutions using Zendesk SDK. - Familiarity with scripting languages (e.g., JavaScript) for customization and integrations. - Good understanding of IT infrastructure and server maintenance. - Skilled in HTML, CSS, JavaScript, and Liquid templating language - Knowledgeable in RESTful web services, JSON, XML, and SQL - Experience in using version control systems, such as Git - Good problem-solving skills and attention to detail. - Strong communication and collaboration skills to work effectively with cross-functional teams.Location: This is a work from office job in Mumbai (ref:hirist.tech)
Education/experience:
1 To 2 Years
Company:
Servilint Technologies
Posted:
June 11 on hirist
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More About this Listing: CRM Integration & Development Engineer (1-3 yrs) Mumbai (DevOps)
CRM Integration & Development Engineer (1-3 yrs) Mumbai (DevOps) is a Engineering Development Engineer Job at Servilint Technologies located in India. Find other listings like CRM Integration & Development Engineer (1-3 yrs) Mumbai (DevOps) by searching Oodle for Engineering Development Engineer Jobs.