Pathway Communications
This listing was posted on hirist.
Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps)
Location:
Pune
Description:
Network & Security Engineer - Operations. Job Description : Position Summary : - Exposure to ISP connection setups like: Fiber, T1, XDSL, technology is essential.- Understanding of Data Centre infrastructure.- Resolving second level escalations for client infrastructure incidents.- Maintain, troubleshoot and co-ordinate replacement of faulty hardware.- Involved in the execution of infrastructure change requests.- Escalation of critical issues/outages to Operations Centre Management.- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.- To provide comprehensive handovers to peers at the end of shift.- Creative problem-solving to identify root cause analysis or work around following problem management best practices.- Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments.- Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents.- Review system and network configurations with Service Delivery to ensure successful implementation of services into production.- Perform incident trend analysis to promote a stable solution within the environment.- Logging cases to 3rd party vendors requesting assistance on unresolved issues.- Mentoring the wider team on technologies and customer topologies.- Equipment procurement hardware and licenses (all).- Software license procurement (includes A/V, backup and other licenses).- Firmware Management, Vulnerability Management, monitoring, and other network configurations for integration into client downstream environment (including integration with firewalls & routers with default policies) pursuant SOPs and quality standards.- Physical installation once at customer site and integration with other equipment along with end-to-end functional delivery.- Provisioning of new firewalls, Cisco routers, Modems including all policies and network configuration to integrate into client environment- pursuant SOPs and quality standards.- Custom firewall policy and configuration implementation (per firewall / router).- Exposure to SD-WAN technology, Forti-Analyzer, Forti-Manager.- Firmware upgrades at provisioning time zoning, segmentation, virtual domains and other partitioning at Layer 2 and Layer 3.- Provision last mile and other circuits.- Post-installation QA and verification (firewalls).- End to end integration and testing (logical).- End to end integration QA and verification.- Logical installations at customer VDC or colocation (in the case of software firewalls, or once placed on-site).- Integrate VDC with other location endpoints (tunnels etc.).- Create overall managed services report from all component reports from all teams.- Set up, and test and verify, automated report from Fort analyzer (Monthly).- Test and Verify automated report from A/V & A/M.- Document changes to client BBIT and upload any changes to Wiki pursuant schedules in contract.- Generate equipment and other license usage, occupancy and other utilization reports relative to contract for billing purposes.- Ticket quality: completeness, correctness, timeliness.- Invoicing & billable updates in the ticketing tool on change requests.- Competency compliance of staff: compliance with latest technical standards within 30 days of standards release.- Network management (LAN + WAN) & troubleshooting.- Zoning, segmentation, virtual domains and other partitioning at Layer 2 and Layer 3.- VPN configuration management.- Network configuration MACDs (including public IPs). Minimum Requirements : - Certifications: Fortinet NSE 4 / CCNA (RS) / CCNA (Security).- Should have hands on experience in managing enterprise level devices (i. e. Fortinet, SonicWALL & Cisco).- Understanding of Security frameworks, standards. - A commitment to delivering a superior customer experience through direct interaction with customers during support and change management.- Confident and Professional dealing directly with customers.- Outgoing team player with the ability to liaise with other team members and take the lead on decision making.- Positive and Pro Active attitude & ability to work under pressure.- Supportive and committed team player.- Experience of using Ticket Management tools.- Escalations are performed within the SLA timescales.- Good commutations with customers is required throughout incident lifecycles.- Engineering and Senior Management are kept abreast of appropriate escalations.- Analytical skills.- Have excellent written and verbal communication skills.- Be organized and be able to work under pressure.- Detailed working knowledge of a range of networking and security technologies, including:.1. SD-WAN.2. Dynamic / Policy based routing.3. GRE / IPSEC Tunnels.4. Layer 2 / Layer 3 switching.5. HSRP / VRRP / HA setups.6. Fortinet, SonicWALL, Cisco ASA.- Able to demonstrate understanding of key networking concepts, including :1. TCP/IP.2. NAT.3. Layer 2 and layer 3 switching and routing.4. Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates.5. Documentation: SOPs / Network diagram (Visio).- In-depth troubleshooting and strong analytical skills.- Use of packet capturing technologies such as Wireshark.- DNS. Preferred Requirements :- Fortinet NSE 7 Certified.- ITIL accreditation.- CCNP RS / Security.- Knowledge of other network and security services.- DDoS.- Cloud services.- A degree in IT or equivalent proven experience in technical support roles for high-availability Data Centre infrastructures.- Project management experience. Required Experience :- Experience (minimum 4+ years) of Fortinet Firewall, Forti-Analyzer, Forti-Manager, Forti-Authenticator, Cisco Routers, Cisco ASA, LAN and WAN technical support. (ref:hirist.tech)
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More About this Listing: Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps)
Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps) is a Engineering Engineer Job at Pathway Communications located in India. Find other listings like Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps) by searching Oodle for Engineering Engineer Jobs.
Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps) is a Engineering Engineer Job at Pathway Communications located in India. Find other listings like Network & Security Engineer - IT Operations (5-8 yrs) Pune (DevOps) by searching Oodle for Engineering Engineer Jobs.