Avalara Technologies Pvt ltd
This listing was posted on hirist.
Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs)
Location:
Remote
Description:
- ONLY ENGINEERING GRADUATES ( COMPUTER SCIENCE AND RELATED FIELDS ONLY )- Candidates should be from product firms only ( No services firms )- Candidates from top tier institutes ( IIT / REC NIT ) & BITSSalesforce Applications Administrator Are you interested in learning about multiple Salesforce clouds and seeing how an enterprise company has deployed Sales, Service, Experience Clouds, CPQ and Billing? This is a superb opportunity to level up your Salesforce knowledge rapidly by helping internal stakeholders resolve issues that range from Access Controls to explain why expected processes in Salesforce are not working.As a Service Desk Administrator, you will receive multiple tickets per day that will require triaging and action. Some of these will be quick Tier 1 access tickets, others will be about reporting and dashboards and many will be a question from a User about why their records are not behaving as expected. As an integral team member on the Service Desk, this position will take ownership of Tier 1 & Tier 3 tickets, resolving them within specified SLAs. Duties : - Be available to work a split shift with 4-6 hours overlap with the US, i.e. 7 am - 2 pm PST. - Review all tickets assigned daily, ensuring that no ticket is surpassing its SLA - This requirement is for the team member to take care of servicenow tickets during US PST hours that will be from around 9pm to 6am / 10pm to 7am. - Respond to ticket submitters in a timely and courteous fashion - Review and learn Avalaras Salesforce automated processes - Utilize existing runbooks to answer questions and update and create runbooks when needed - Establish relationships with all Salesforce Business Application Team members and reach out to relevant Scrum Teams for consultation about the ticket in question before asking questions of the submitter - Perform Tier 1 & 2 work, such as assigning permission sets or licenses to Users, changing data on fields, uploading data, running reports & more - Troubleshoot Tier 2-3 level tickets, that require thorough Salesforce Administration skills, such as analyzing Flows, dynamic DBS, complex reports and more. - Use detail-oriented analytical approach to complete requests ensuring correct permissions, roles, or data are assigned - Adhere to strict approval processes and compliance rules - Perform data manipulations in Excel using X/Vlookups & other basic Excel functions - Diagnose Salesforce behavior by following a proscribed triaging pattern: analyzing, Profiles, Perm Sets, Apps, Record types, automation rules and more. - Run queries in workbench in order to understand the data General Qualifications :- 3-5 years of Salesforce administration experience, Help Desk services are preferred - Salesforce Administrator Certification, Salesforce Platform App Builder Certification, or equivalent experience. - Solid understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, VLookups) - Demonstrated experience troubleshooting issues in Salesforce Preferred Qualifications : - Demonstrated experience - Experience working with large-scale, complex datasets - Experience using Salesforce data tools such as Data Loader and Workbench - Exposure to iterative/agile projects and with standardized development and promotion processes (staging environment vs. production) (ref:hirist.tech)
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More About this Listing: Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs)
Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs) is a Clerical Administrator Job at Avalara Technologies located in India. Find other listings like Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs) by searching Oodle for Clerical Administrator Jobs.
Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs) is a Clerical Administrator Job at Avalara Technologies located in India. Find other listings like Avalara - Salesforce Application Administrator - IIT/REC/NIT/BITS (3-5 yrs) by searching Oodle for Clerical Administrator Jobs.