HireIT Consultants
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Software Support Engineer (5-8 yrs) Hyderabad (DevOps)
Location:
Hyderabad
Description:
About the Role :This role is essential for customer success. The Software Support Engineer (Data Operations) reports into the Tech Ops Lead/Manager. The role is responsible for supporting our existing customers on our multi-tenant SaaS platforms. Data Operation Analyst will need to perform as a productive senior team member that aids in the enforcement of policy and procedures for the team to ensure the timely and accurate processing of data from brokerages, clients and vendors on a daily basis. He/She will need to gather and analyze data to identify problem areas, investigate issues, determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting languages like Python and Perl. In return, you will be part of a growing engineering group who deal with technically challenging work who are continually striving to improve the service we offer. The is primarily an office-based role for collaboration with our various engineering Responsibilities :- Work as a software support engineer as part of the Data Operations team who are responsible for second/technical level support of the MCO application.- Actively analyze and resolve application incidents (JIRA tickets) in an Agile environment.- Interact with the Product Analysis, Product Development and the Quality Assurance teams between Ireland, Bulgaria, and India.- The candidate will need to gather and analyze data to identify problem areas, investigate issues, determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting languages like Python and Perl- The candidate will need to analyze complex financial data and have an understanding of the various products that are commonly traded by individual investors in order to serve as a point of contact for data related inquiries.- Work with the Support and Implementation teams based in Ireland, U.S. and Singapore, via daily scrum meetings.- Contribute to scrum sessions and the overall improvement in our technical support process.- Providing pre and post technical support for major SaaS releases and occasional shift rotations.Experiences and Skills :- Working SQL and Linux/Unix knowledge- Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins- JBoss Application Server, Apache, and Oracle- JSP, CSS, XML, HTML, AngularJS- Knowledge of relational databases, understanding how they relate, data integrity, data types, indices, etc.- Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption (ref:hirist.tech)
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More About this Listing: Software Support Engineer (5-8 yrs) Hyderabad (DevOps)
Software Support Engineer (5-8 yrs) Hyderabad (DevOps) is a Engineering Engineer Job at Hireit Consultants located in India. Find other listings like Software Support Engineer (5-8 yrs) Hyderabad (DevOps) by searching Oodle for Engineering Engineer Jobs.
Software Support Engineer (5-8 yrs) Hyderabad (DevOps) is a Engineering Engineer Job at Hireit Consultants located in India. Find other listings like Software Support Engineer (5-8 yrs) Hyderabad (DevOps) by searching Oodle for Engineering Engineer Jobs.