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L2 Support Engineer - Ticketing System (4-6 yrs) Bangalore (DevOps) | Engineer in Engineering Job 1

Tekvaly

This listing was posted on hirist.

L2 Support Engineer - Ticketing System (4-6 yrs) Bangalore (DevOps)

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Location:
Bangalore
Description:

We are seeking a talented and experienced L2 Support Engineer to join our growing technical support team. You will play a critical role in providing exceptional technical support to our customers, resolving complex technical problems, and ensuring their satisfaction.Responsibilities : - Diagnose and troubleshoot escalated technical issues from L1 support engineers.- Perform root cause analysis to identify the underlying cause of technical problems.- Research, analyze, and implement solutions to resolve complex technical issues within defined Service Level Agreements (SLAs).- Collaborate with product development and engineering teams to identify and implement long-term solutions.- Document technical solutions and procedures for knowledge sharing and future reference.- Provide clear and concise technical explanations to customers, both verbally and in writing.- Effectively communicate with customers to understand their needs and manage their expectations.- Continuously learn and stay up-to-date with the latest technologies and products supported.- Identify opportunities for process improvement within the support organization.- Contribute to a positive and collaborative work environment.Qualifications :- 4-6 years of experience in technical support, with a focus on L2 or similar roles.- Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.).- Experience troubleshooting hardware and software issues.- Proficiency in a ticketing system and other relevant support tools.- Excellent problem-solving and analytical skills.- Strong communication and interpersonal skills, with the ability to build rapport with customers.- Ability to work independently and as part of a team.- Excellent written and verbal communication skills.- A customer-centric approach with a focus on providing exceptional service.Educational Qualifications : Bachelor's/Master's (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Tekvaly
Posted:
June 14 on hirist
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More About this Listing: L2 Support Engineer - Ticketing System (4-6 yrs) Bangalore (DevOps)
L2 Support Engineer - Ticketing System (4-6 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Tekvaly located in India. Find other listings like L2 Support Engineer - Ticketing System (4-6 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.