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Thought Frameworks - Desktop Support Engineer - Troubleshooting (2-3 yrs) | Desktop Support in Tec1

Thought Frameworks

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Thought Frameworks - Desktop Support Engineer - Troubleshooting (2-3 yrs)

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Location:
Bangalore
Description:

Responsibilities :- Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice, printers, and scanners.- Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software applications.- Conduct hardware and software upgrades and repairs as needed.- Respond to user inquiries and technical issues promptly, either in person or remotely.- Assist users with account setup, password resets, and access permissions.- Should be working from Office ( No remote/ hybrid)- 4Need to be staying near to our office. ( Banashankari / JNR / Uttarahalli etc.) - Diagnose and resolve hardware and software issues by performing tests and analyzing system logs.- Identify and address network connectivity problems.- Perform routine maintenance tasks, such as software updates, patches, and antivirus scans.- Monitor system performance and recommend optimizations.- Configure and troubleshoot peripheral devices, including printers, scanners, and external storage devices.- Install and maintain device drivers and updates.- Maintain accurate records of hardware and software inventory.- Document support tickets, resolutions, and procedures.- Prepare reports on support activities and recurring issues.- Assist in ensuring the security of end-user devices and data by implementing security policies, software updates, and access controls.- Provide basic training to end-users on using hardware, software, and common applications.- Develop user-friendly guides and documentation.- Manage hardware and software inventory, including procurement, asset tracking, and disposal.- Knowledge in Linux installation and general system maintenance- Knowledge in VPN setup, tortoise SVN management.Qualifications :- A bachelor's degree in computer science, information technology, or related field is preferred.- Proven experience in desktop support or related IT roles.- Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common software applications.- Familiarity with hardware components, network configurations, and peripheral devices.- Excellent problem-solving and communication skills.- Customer service-oriented with the ability to provide a high level of end-user support.Soft Skills :- Strong communication and interpersonal skills.- Patience and empathy when dealing with end-users.- Ability to work independently and in a team.- Adaptability to new technologies and a dynamic IT environment.- Should be working from Office ( No remote/ hybrid)- Need to be staying near to our office. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Thought Frameworks
Posted:
June 14 on hirist
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