Jobeefie pvt ltd
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IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations
Location:
Anywhere in India/Multiple Locations
Description:
Job Description :In this role, you'll be the first point of contact for internal users experiencing technical difficulties. You'll provide prompt and courteous assistance, working independently and collaboratively to resolve a variety of IT issues. This is a fantastic opportunity to gain valuable experience in the IT field and launch your tech support career!Responsibilities :- Respond to user inquiries and troubleshoot technical issues via phone, email, and in-person interactions- Diagnose and resolve a wide range of IT problems related to hardware, software, network connectivity, and peripherals- Document issues clearly and concisely, following established ticketing systems- Escalate unresolved issues to senior technicians when necessary- Research solutions and stay up-to-date on new technologies and troubleshooting procedures- Provide clear and concise instructions to guide users through troubleshooting steps- Maintain a positive and professional demeanor while interacting with users- Document knowledge base articles and FAQs to assist future usersQualifications :- High school diploma or equivalent (Bachelor's degree in Computer Science or related field a plus)- Strong understanding of basic computer hardware and software concepts- Excellent problem-solving and analytical skills- Ability to learn quickly and adapt to new technologies- Outstanding communication, interpersonal, and customer service skills- Ability to work independently and as part of a team- Strong organizational skills and time management abilities- Detail-oriented with a focus on accuracyBenefits :- Competitive salary and benefits package- Opportunity to gain valuable experience in the IT industry- Collaborative and supportive work environment with mentorship opportunities- Continuous learning and development opportunities- Play a vital role in supporting the company's IT infrastructure (ref:hirist.tech)
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More About this Listing: IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations
IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations is a Customer Service Help Desk Analyst, Technical Support Job at Jobeefie located in India. Find other listings like IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations by searching Oodle for Customer Service Help Desk Analyst, Technical Support Jobs.
IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations is a Customer Service Help Desk Analyst, Technical Support Job at Jobeefie located in India. Find other listings like IT Help Desk Analyst - Technical Support Anywhere in India/Multiple Locations by searching Oodle for Customer Service Help Desk Analyst, Technical Support Jobs.