TalentXO
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Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in
Location:
Anywhere in India/Multiple Locations
Description:
Role & Responsibilities:- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution. - Provide technical support to customers via email, chat and phone calls. - Create internal or external knowledge base articles/whitepapers. - Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.Ideal Candidate - Good understanding of web applications,HTML, JavaScript, CSS and JQuery. - Prior experience in supporting enterprise customers. - Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. - Outstanding communication, understanding, and writing skills. - Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies. - Well organized with utmost care to detail, along with good comprehending skills to address issues. - Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers. - Bachelor's degree, Computer Science related. - Good understanding of web applications, HTML, JavaScript, and CSS. - Minimum of 2 years in a customer support role. - Strong problem-solving skills. - Strong written and verbal skills.Perks, Benefits and Work Culture:- Testimonial from a designer: 'One of the things I love about the design team at Wingify is the fact that every designer has a style which is unique to them. The second best thing is non-compliance to pre-existing rules for new products. So I just don't follow guidelines, I help create them.' (ref:hirist.tech)
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More About this Listing: Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in
Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in is a Engineering Engineer Job at Talentxo located in India. Find other listings like Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in by searching Oodle for Engineering Engineer Jobs.
Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in is a Engineering Engineer Job at Talentxo located in India. Find other listings like Technical Product Support Engineer - Web Applications (2-4 yrs) Anywhere in by searching Oodle for Engineering Engineer Jobs.