Aeries Technology Group
This listing was posted on hirist.
Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad
Location:
Bangalore/Hyderabad
Description:
Job Description : Essential Responsibilities : - Responsible for client's products post implementation- Function as a technical escalation resource for issues with Confluence software solutions.- Resolve client issues with Confluence software solutions.- Communicate progress on issues t internal and external stakeholders.- Educate clients n best practices for most effective use of Confluence software solutions.- Escalate issues to the Confluence teams as appropriate.Demonstrate the ability to provide technical expertise :- Manage client relations by maintaining post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship as well as providing dedicated support for Premium Services customers.- Responsible for day-to-day client relationships.- Provide first-tier support via phone, email r n-site (where required)- Prepare for, manage, and document routine status calls with clients to discuss outstanding issues, upcoming releases, training classes, consulting opportunities.- Maintain records f client configuration and installed applications etc.- Conduct internal and external training as required.Qualifications :- Bachelor's degree required in Information Systems / Computer Science- Three or more years of technical support and client relationship experience required, experience in the financial services industry preferred.Essential Skills :Solid understanding of current technologies, including, but not limited to :- SQL server- Windows Server administration and troubleshooting- Web and/or Cloud-based software- One or more programming languages preferred (C#, .NET, VB, XML, JS, etc.)- High creativity with the ability to solve complex technical problems.- Ability to learn independently and work with a high degree of autonomy.- Attention to detail and thoroughness- Proficiency with Confluence Technologies software solutions- Excellent organizational and communication skills- Ability to prioritize and manage multiple tasks.- Knowledge of all company policies and procedures- Increased level of responsibilities, as value-added team member- Collaborative working style that values team success over personal accomplishments.- Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad
Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad is a Technology Technical Support Job at Aeries Technology Group located in India. Find other listings like Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad by searching Oodle for Technology Technical Support Jobs.
Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad is a Technology Technical Support Job at Aeries Technology Group located in India. Find other listings like Technical Support Analyst - Server Administration (4-8 yrs) Bangalore/Hyderabad by searching Oodle for Technology Technical Support Jobs.