Orbit Global
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Service Associate - IT Operations (3-7 yrs) Delhi (DevOps)
Location:
Delhi, Delhi
Description:
Job Description :The IT Services Associate is responsible for supporting the daily IT operations of - Strategies, ranging from computer hardware to software, and thus directly impacts the productivity of colleagues. S/he will offer the first tier of technical support for global staff, with a geographic focus towards those based in India in particular and the Asia-Pacific, Africa, and European regions, ensuring timely resolution of technical issues with a focus on customer service. The IT Services Associate reports to the Senior IT Manager and works closely with the regional Operations Managers. Duties and Responsibilities (include but are not limited to) :- Provide around-the-clock first-tier technical support to the organization, prioritising India besides the Asia-Pacific, Africa, and Europe staff. Offer timely and courteous service to fellow colleagues.- Troubleshoot laptops, printers, mobile devices, and their associated software, accounts, and peripherals, escalating as necessary.- Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions.- Manage the incoming and outgoing personnel in IT, including local hardware procurement. Take ownership of the onboarding and separation processes.- Support workshop and meeting audio-video technology.- Document standard business processes.- Manage and administer user accounts.- Assist fellow IT colleagues with various projects.- Maintain inventory of assets.Qualification and Experience :- 3-5 years of experience in providing technical support to a multi-cultural international team.- Experience working within the Asia Pacific, Africa, and the European regions required.- Expertise in Microsoft operating systems and applications: Windows 10/11; Office 2016, 2019, 2021 Office 365.- Expertise supporting Mac OS 10.11+ and troubleshooting mobile devices: Android, iPhone.- Experience configuring and supporting peripherals: docking stations, monitors, printers, etc.- Experience configuring and supporting enterprise software: antivirus, productivity, communications, etc.- Understanding of TCP/IP and general networking a plus.- Experience supporting audio-video equipment a plus.- Familiarity with scripting (VBScript, PowerShell), Zoom, Smartsheet, Box, Group Policy, Active Directory, WSUS, WDS, Lenovo products, networking configuration and protocols, Adobe suite, Zendesk a plus.- Microsoft and other technical certifications a plus.- Associate degree or further education in a technical field desired.Skills & Abilities :- Ability to problem solve.- Excellent judgement and decision making.- Ability to work independently and with a team.- Ability to multi-task and re-prioritize on an ongoing basis. - Ability to rapidly and independently learn new technologies.- Excellent written and verbal communication skills.- Cultural sensitivity.- Able to build solid, effective working relationships with others. General requirements and conditions :- Ability to work flexibly with colleagues across time zones.- This position is required to work from the New Delhi office at Saket, 04 days per week and 01 day, work remote.Additional Information : We welcome applications from people of all backgrounds and do not discriminate based on characteristics such as race, colour, age, religion or creed, gender, national origin, ancestry, physical or mental disability, veteran or military status, marital status or any other basis protected by country and local laws. We are proud of our commitment to a professional work environment in which all individuals are treated with respect and dignity. - Strategies India will not tolerate its employees, volunteers, Associates, partners, or any other representative associated with the delivery of its work, carrying out any form of sexual harassment, sexual exploitation or sexual abuse and thoroughly vets all final candidates. (ref:hirist.tech)
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More About this Listing: Service Associate - IT Operations (3-7 yrs) Delhi (DevOps)
Service Associate - IT Operations (3-7 yrs) Delhi (DevOps) is a Technology IT Job at Orbit Global located in Delhi DL. Find other listings like Service Associate - IT Operations (3-7 yrs) Delhi (DevOps) by searching Oodle for Technology IT Jobs.
Service Associate - IT Operations (3-7 yrs) Delhi (DevOps) is a Technology IT Job at Orbit Global located in Delhi DL. Find other listings like Service Associate - IT Operations (3-7 yrs) Delhi (DevOps) by searching Oodle for Technology IT Jobs.