Ericsson
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Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram
Location:
Gurgaon/Gurugram
Description:
About this opportunity :- The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.- You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.- Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs- Interact with leading technologists around the world- Work directly with Ericsson Product Development team to help reproduce and resolve customer issues- Leverage your extensive customer support experience to provide feedback to internal Ericsson teams on how our customers use our services- Drive customer communication during critical eventsWhat you will do :Purpose : - We are here to solve product issues for our customer by improving our product long term- Proactivity in all we do!Role responsibilities :- Deal with customer support requests according to the defined process- Provide support in detailed technical queries and solutions to source code level problems- Create and conclude trouble reports and update it with recommended solutions towards the Design Maintenance team when identifying SW bugs.- Be part of 24/7 emergency duty and support on critical cases- Collect customer feedback and submit it to the R&D program to continue improving the product- Continuously update the knowledge base and share knowledge within the organization- Participate in FFI (First feature introduction) activities- Provide on-site support when needed- Be part of serviceability and service preparation activities.Required Skills :- Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, AWS, Azure, GCP- The awareness of product security, privacy and risk assessment- Deep competence in troubleshooting and fault isolation using tools in complex IT/Telecom systems- Understanding, analyzing and troubleshooting code.- Experience of scripting like bash, python, perl, ansible, cassandra scala (preferred)- Ability to maintain a professional communication with customers/local companies, especially in critical situations- Composure and readiness to work under high pressure from our customers/local companies while providing supportYou will bring :- Minimum of 4-10 years' experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling.To qualify the candidate should have demonstrated key traits required :- A very strong customer focus- Ability to juggle many tasks and projects in a fast-moving environment- Be a self-starter who is excited about technology.- Good time management and multi-tasking capabilities- Good teammate who is also comfortable working on own initiative- Flexibility with working hours- Familiarity with general business terms and processes- Innovative & creative approach to problem solving coupled with advanced diagnostic & technical analysis skills - Values of Perseverance, Professionalism, Respect & working with IntegrityEducation :- B Tech, M Tech, or similar experience in relevant area (SW development, telco business)- Working experience in the Telecom area >5 years, preferably longer (ref:hirist.tech)
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More About this Listing: Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram
Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram is a Engineering Engineer Job at Ericsson located in India. Find other listings like Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram by searching Oodle for Engineering Engineer Jobs.
Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram is a Engineering Engineer Job at Ericsson located in India. Find other listings like Ericsson - Support Engineer - BSS/OSS Products (4-10 yrs) Gurgaon/Gurugram by searching Oodle for Engineering Engineer Jobs.