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GSOC Operator-Customer Service
Location:
Hyderabad
Description:
The GSOC Operator-Customer Service is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The GSOC Operator-Customer service monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The GSOC Customer services Operators are responsible for assisting corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe. Essential Functions: 1. Represent Pinkerton's core values of integrity, vigilance, and excellence. 2. Provide first line assistance to company employees in all concerns relating to safety and security. 3. Follow procedures for managing a variety of incidents, from minor incidents to crisis. 4. Provide back-up, support, and on-call functions as needed. 5. Maintain a high level of professionalism and approachability. 6. All other duties, as assigned. Education, Experience, and Certifications: Graduation. degree or 2+ years of equivalent work experience in Customer Service, Contact Centers, or Corporate Security. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies: * Strong Customer Service skills * Excellent written and verbal communication skills * Ability to read, write, and speak clearly in English. * Ability to multitask in a fast-paced, at times stressed work environment. * Strong team player * Comfortable with a high-tech working environment, and willing to learn new tools and innovations. * Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed. * Proficient in Microsoft Windows and Office Suite. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; * Exposure to sensitive and confidential information. * Regular computer usage. * Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. * Occasional reaching and lifting of small objects and operating office equipment. * Ability to adjust focus between close and distance vision. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Company:
Pinkerton Consulting & Investigations
Posted:
June 22 on Equest
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More About this Listing: GSOC Operator-Customer Service
GSOC Operator-Customer Service is a Customer Service Customer Service Representative Job at Pinkerton Consulting & Investigations located in India. Find other listings like GSOC Operator-Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.
GSOC Operator-Customer Service is a Customer Service Customer Service Representative Job at Pinkerton Consulting & Investigations located in India. Find other listings like GSOC Operator-Customer Service by searching Oodle for Customer Service Customer Service Representative Jobs.