Artmac
This listing was posted on hirist.
L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs)
Location:
Telangana/Serilingampalli
Description:
Who We Are : Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to the Customers. Job Description : Job Title : Service Desk L2 Support Engineer ( US Time zone ). Experience : 3+ years. Job Type : Full-Time. Location : Hyderabad, Telangana. We are seeking a skilled L2 Support Specialist to join our technical support team. The ideal candidate will have extensive experience in software and hardware troubleshooting, with a focus on Windows operating systems, Microsoft Office 365, and various customer-specific legacy software. The L2 Support Specialist will play a crucial role in resolving complex technical issues, providing onsite and dispatch support, and ensuring seamless operation of video conferencing and audio devices. Responsibilities : Key Responsibilities : - Software Support: Provide advanced troubleshooting and support for Windows 7, 10, and 11 operating systems. - Office Applications Support: Assist users with issues related to Microsoft Office 365 applications. - Legacy Software Support: Follow standard operating procedures (SOPs) to support customer-built legacy software. - Hardware Troubleshooting: Diagnose and resolve hardware issues for devices covered under warranty and annual maintenance contracts (AMC). - Dispatch Support: Coordinate and manage dispatch support as outlined in the provided support table. - Onsite Engineer Support: Provide onsite technical support in accordance with the guidelines specified in the support table. - Printer Support: Offer hands-on assistance for printer setup, troubleshooting, and maintenance. - Video Conference & Audio Devices Support: Provide hands-on and remote support for video conferencing and audio devices, ensuring optimal performance. Qualifications : Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). (ref:hirist.tech)
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More About this Listing: L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs)
L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs) is a Clerical Office Administrator Job at Artmac located in India. Find other listings like L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs) by searching Oodle for Clerical Office Administrator Jobs.
L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs) is a Clerical Office Administrator Job at Artmac located in India. Find other listings like L2 Service Desk Support Engineer - Windows OS/Office 365 (3-6 yrs) by searching Oodle for Clerical Office Administrator Jobs.