This listing was posted on The Resumator.
Infrastructure Analyst
Location:
Faridabad, Uttar Pradesh
Description:
Varel Energy Solutions (VES) is one of the world’s largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team !Summary: VES is looking for an Infrastructure Analyst (IT) to join our team in Faridabad, India location. This person will be responsible to provide end-user desktop, application, telephone, and mobile support to user community across all infrastructure and application services and assists the global IT support team. Ensures proper systems, infrastructure, and application operations so that end users can successfully accomplish organizational tasks. Follows all company and department policies and procedures with special consideration for safety. Essential Duties and Responsibilities include the following: Other duties may be assigned. Logs, tracks and responds to service requests and incidents raised through the ITSM (IT Service Management) platform to ensure resolution in line with SLAs/KPI’s and department best practices. Ensures that customer requirements are understood and delivered. Constantly aims for a superior level of user experience and overall customer satisfaction. Proactively owns service desk calls/emails from receipt through to final resolution. Receives, prioritizes, documents, analyzes and actively resolves technical issues surrounding infrastructure and applications. Problem resolution may involve the use of diagnostics and help request tracking tools and working closely with consultants, vendors, and colleagues to resolve problems and assist end-users. Responds to the escalation of support incidents from the global IT support team. Supports and enhances the server, desktop and network estate to ensure maximum practical availability and efficiency. Serves as a reference for the global VMware, Windows Server, Active Directory, Exchange, SharePoint, cloud-based infrastructure, network security and network infrastructure. Identifies, analyzes, recommends and implements technical solutions for problems, improvements, and developments across all company applications and infrastructure. Performs other duties and participates in special projects as assigned. Education and/or Experience: Degree in Computer Science, Information Systems or other related field preferred. At least two years of progressively more responsible IT infrastructure experience. Experience with the following systems: Microsoft Windows Server, Microsoft Exchange Server, Active Directory design and administration, VMware ESXi implementation and administration, routing and switching, firewall security, SAN and storage services. Understands business linkages and the ramifications that decisions can have. Proficient in Desktop/Laptop systems, Microsoft Office Systems including O365, Azure IaaS, Windows 10, Exchange Server, iPad/iPhone, networking, security, Active Directory, SharePoint and Mobile Device Management (Intune). Thank you for your interest in a career with Varel Energy Solutions.Powered by JazzHR
Company:
Varel Energy Solutions
Posted:
June 28 on The Resumator
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More About this Listing: Infrastructure Analyst
Infrastructure Analyst is a Jobs Analyst Job at Varel Energy Solutions located in Faridabad UP. Find other listings like Infrastructure Analyst by searching Oodle for Jobs Analyst Jobs.
Infrastructure Analyst is a Jobs Analyst Job at Varel Energy Solutions located in Faridabad UP. Find other listings like Infrastructure Analyst by searching Oodle for Jobs Analyst Jobs.