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AD - CRM (Bfs & Insurance)- RR # 41130041 | Insurance Agent in Insurance Job Job | 6141329928

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AD - CRM (Bfs & Insurance)- RR # 41130041

Location:
Mumbai
Description:

position summary: · Manage a diverse portfolio! · Lead business development activities to grow mindshare and market share in the account/s · Accountable for the overall account growth across multiple projects and programs – though the key ownership will be with the Engagement and Delivery Partner. · Get first-hand customer information and leverage it for improvements in services provided by Client Review solution and estimate for new opportunities key responisbilities: · Ensure engagement objectives are in continuous alignment with the evolving business direction. · Regular connect with Clients at Senior leadership Levels for identifying new/adjacent opportunities. · Drive to think of creative and pro-active solutions to customer problems. · Lead/own the relationship on strategic, tactical and operational level with the client with all the help from the Client Partner · Full P&L and CS responsibility (cross vertical/horizontal) for client or client cluster · Forecast, track and be responsible for key account metrics like revenue, profitability, customer satisfaction and employee satisfaction for the account. · Identify, propose and execute IT projects where Client can add outstanding value · Assist with high severity requests or issue escalations as needed · Ensure the service delivery for the projects happen at very high client satisfaction levels and resolve all pending issues, if any, at the earliest · Jointly review project schedules and deliverables with the client team and Client’s global delivery project managers periodically and participate in key project reviews and meetings on Steerco level. · Partner with the client deeply and grow Client’s business with the client sustainably and Business Development · Build and maintain strong, long-lasting customer relationships. · Develop a trusted advisor relationship with key customer. Be responsible for the reference-ability of the client with other prospects Experience, Skills & Capabilities Required Experience - · Candidate with 12 to 14 years of experience in handling accounts and delivery engagements · At least last 5+ years of client-facing Key Account experience is a MUST. Good exposure to development and digital selling in the past. Knowhow of Enterprise apps would be an added advantage. Experience in handling cross geography customer will be an added advantage. Should have managed a large transformation engagement in the past - $5M+ portfolio in the past and must have led multiple service line managers. · Engineering and/or Management degree or equivalent. · Experience in handling Global Capabilities Centre (Captives) · Experience in Digital Native Org · Product Engineering exp will be good. · Skills · Excellent listening, negotiation, and presentation skills · Excellent verbal and written communications skills Works independently to manage the whole program and respective stakeholders. Consultative Selling Approach Capability · Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and CxO-level · Proven ability to manage multiple projects at a time · Proven track record in managing projects/programs in a global (onsite/nearshore/offshore) delivery model · Ability to bring together multiple service lines, horizontals etc. to craft a cohesive solution for client · Prior experience in managing large portfolio(s) at Senior stakeholder relationship level Report to our internal Senior Management/ Leadership teams on the overall engagement (across different dimensions like account penetration, delivery, bid management, staffing, financials etc.) Key Performance Measurement Areas · Business understanding of Client business, Cognizant capabilities · Client feedback & Customer satisfaction score · Regular updation of the account plan · Demand generation through direct connects and pre-sales support (measured through revenue sold) · Profitability for their projects - Bid Vs Did, measured on a host of operational parameters including margin. · Capability development (self and team) · Team engagement and development (measured through attrition) · Product/Offering development Additional Information · Past experience of working with Tier 1 SI’s will be good · Willingness to make short travels with India/ other geos
Industry:
Insurance
Posted:
May 24 on iSmartRecruit
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AD - CRM (Bfs & Insurance)- RR # 41130041 is a Insurance Jobs Insurance Agent Job located in India. Find other listings like AD - CRM (Bfs & Insurance)- RR # 41130041 by searching Oodle for Insurance Jobs Insurance Agent Jobs.