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Associate 1st Level Operations Engineer - Service Desk | Engineer in Engineering Job at Mindcurv i1

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Associate 1st Level Operations Engineer - Service Desk

Cochin, Kerala

About Mindcurv We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitize business processes and customer experiences and take advantage of the cloud following DevOps and agile principles. Within our Cloud Infrastructure department, we apply an agile approach to provide true on-demand cloud computing. We implement on cloud, on premise and hybrid global infrastructures using automation techniques and infrastructure-as-code. Your role Support multiple clients by monitoring their applications 24x7x365 Client interaction - via chat/email/call L1 ticket triage and resolution with respect to incidents & Service requests Alert monitoring Respond to incidents, service requests, and support on minor fees Escalate to the Level two and Level three engineers Review and manage tickets from various projects and also clients/stakeholders Require persistence, follow-up, good communication and good customer service Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them Perform system administration related to account creation, deletion and maintaining the catalog of access profiles Demonstrate expertise to deliver the work within the defined SLA Collaborate closely with teammates to ensure procedures and escalations are followed and proactive communication occurs Support in minor changes and deployments. Manage service requests. Willing to work in shifts that are rotated regularly including public holidays. Who you are: A year’s background working in a service desk role in a global 24x7 IT Operations environment. Strong people skills required for effectively communicating with project teams and stakeholders. Familiar with ITIL Incident Management processes. Understand basic networking concepts Exhibit excellent teamwork, focus on customer service and good communication/documentation skills Able to multitask under pressure from time critical events Has a strong desire to learn and work with targets Good analytical skills Some understanding of ticketing tools eg:Jira/service now Why join Mindcurv? We believe that the most important aspect of a job is being excited about it, having growth opportunities and working in a team you really like. We’re always on the lookout for people who know their stuff and want to collaborate on tomorrow’s digital solutions. Our workplaces feel good, because they’re filled with good people. Join a collaborative environment and work with the latest technologies. We’ll grow your career and provide a great workplace with adjustable hours. If you agree with our philosophy and share our values, we are looking forward to meeting you as soon as possible! Powered by JazzHR
October 18 on The Resumator
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More About this Listing: Associate 1st Level Operations Engineer - Service Desk
Associate 1st Level Operations Engineer - Service Desk is a Engineering Engineer Job at Mindcurv located in Cochin KL. Find other listings like Associate 1st Level Operations Engineer - Service Desk by searching Oodle for Engineering Engineer Jobs.