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Customer Relationship Manager
Location:
Ahmedabad
Description:
Supervises customer service representatives. Ensures that customers receive the quickest service possible. Assists representatives in handling disappointed customers. Determines a course of action to resolve customer problems. Attending calls, query/concerns and walk-ins Interacts with customers using phone, fax, email, the company website and in person. Provides assistance to representatives during extremely busy times. Ensures that customer service representatives follow all company policies and procedures when dealing with customers. Collects customer payments. Maintain Daily work report, Issues customer refunds. Takes customer complaints to upper management when necessary. Interacts with vendors. Coordinates employee meetings, parties and continuing education. Generates reports for upper management. Maintains database of customers for follow up. Trains newly hired customer service representatives. Trains representatives on new equipment and software.
Posted:
December 19 2023 on iSmartRecruit
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More About this Listing: Customer Relationship Manager
Customer Relationship Manager is a Sales Relationship Manager Job located in India. Find other listings like Customer Relationship Manager by searching Oodle for Sales Relationship Manager Jobs.
Customer Relationship Manager is a Sales Relationship Manager Job located in India. Find other listings like Customer Relationship Manager by searching Oodle for Sales Relationship Manager Jobs.