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Customer Service Associate | Customer Service Associate, Customer Service Representative in Custom1

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Customer Service Associate

Kolkata, West Bengal

Job Purpose The Customer Service Associate is required to provide Support to OnProcess’s Client in returning defective and active equipment. The support is via phone, email and chats. Duties and Responsibilities Provide focused assistance by telephone, email & Chat. Providing information about products return and methods. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Use basic CRM systems to manage cases. Use knowledge-bases to share information about known issues. Assists in the creation of product support documents, as required. Working continuously on a task until completion (or referral to third parties, if appropriate). Multi-tasking - prioritizing and managing multiple open items at one time. Rapidly establishing a good working relationship with customers and other professionals, such as Engineers, PSDMs, and Co-Ordinator. Addresses all internal and external customer issues and concerns in a professional and timely manner to a successful resolution Qualifications and Work Experience Should be minimum Class XII. Should have at least 1 year experience working in an international voice process. Essential Skills Excellent communication skills in English (verbal & written). Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. The ability to work in a team. Problem solving skills. Strong customer focus. Attention to details. Critical thinking Should be flexible to work in 24x7 environment Powered by JazzHR
Onprocess Technology
September 26 on The Resumator
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More About this Listing: Customer Service Associate
Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Onprocess Technology located in Kolkata WB. Find other listings like Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.