This listing was posted on NTT DATA Services.
Helpdesk Senior Representative
Location:
Gurugram
Description:
Grade 4 Helpdesk Specialist L1 Requirements: Experience in help desk/call support etiquettes. Strong problem solving, priority setting, and collaboration skills. Attention to detail. Adaptability to changing work environment and technologies. Excellent communication skills with Outstanding communication at all levels within an organization, externally with onshore clients both written and verbal. Good working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the incident, problem, and change processes and improvements 3 to 4 years overall experience in a technical support role Minimum 1 year of experience in IT Service Desk and 1-2 years of experience in technical support role Bachelor’s Degree in related field. Technical Skills : Basic knowledge of Microsoft AD, DHCP, DNS. Basic knowledge of networking (IP address, Mac address, VPN, Subnet, Proxy) Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN) Basic knowledge of Microsoft Exchange (Distribution Group, DNS Record, License management, Mail Flow Rules, Email Forwarding, Mailbox Conversions) Basic understanding of Virtualization likewise VMWARE/HYPER-V/Citrix. Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.) Contribute to technical knowledge base Preferred if having MCSE/MCSA OR basic level certifications in AWS/AZURE Cloud. Work Timings: Flexible to operate in 24/7
Company:
NTT Data Services
Posted:
April 19 on NTT DATA Services
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More About this Listing: Helpdesk Senior Representative
Helpdesk Senior Representative is a Customer Service Help Desk Job at NTT Data Services located in India. Find other listings like Helpdesk Senior Representative by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Senior Representative is a Customer Service Help Desk Job at NTT Data Services located in India. Find other listings like Helpdesk Senior Representative by searching Oodle for Customer Service Help Desk Jobs.