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Hiring for Mega Walk-in Drive for Customer Support - Voice Chennai for Exp. | Customer Support Spe1

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Hiring for Mega Walk-in Drive for Customer Support - Voice Chennai for Exp.

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Job Description: Greetings from Hinduja Global Solutions Dear Candidate, HGS Chennai Hiring for Tech / Customer Support - Voice, Please refer the beneath job description and walk-in Walk-in Date: 05, 06, & 07th OCT17 Time Slot: 10 am 2pm Job Description Job Role: Associate Position: Tech / Customer Support Experience: 0 - 2 Years Educational Qualification: Diploma / Any Graduation Gender: Male & Female Compensation: up to1.76 LPA. Shift Timings: Day / Rotational Cab: Only Drop Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required. Roles Answers inquiries by clarifying desired information researching, locating, and providing information Determines requirements by working with customers Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems. Fulfils requests by clarifying desired information completing transactions forwarding requests. Responsibility: - Hotline/ Email/ Chat/ Outbound/ Social Media Desired Skills and Abilities Excellent in English Communication Fluent in any one regional language { Tamil / Malayalam / Telugu / Kannada } Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire), Media Types / File Extensions, Various File Systems, Android functions. Customer Service Skills Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations Basic Telephone Etiquettes MS Office Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills Ability to write, read and speak English to suit business need Decision Making, numerical ability & logical reasoning Customer Focus and Being Attentive Troubleshooting Benefits: An associate with us is entitled to the following benefits: Life Insurance for self Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call Education & Experience Diploma / Any Graduates Fresher / 0-2 Yrs Experience Immediate joiners only Work Location: Hinduja Global Solutions #5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089 Diagonal Opposite to Chennai Trade Centre Contact HR person: Hari Prasad @ 950008XXXX (Please Mention Hari On top of your resume) (Please avoid if you have already applied / Not eligible) (Interested candidates walk in directly) (Refer your friends) tags: 19 To apply for this job Click here ยป
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