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Horigine - L2 Incident Manager (3-8 yrs) Any Location (DevOps) | Manager in Executive Job at Horig1

Horigine

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Horigine - L2 Incident Manager (3-8 yrs) Any Location (DevOps)

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Description:

Job Description :- Incident Manager responsible for handling Incidents / Critical Incident & Business escalation Management of L2 Resources.- Conducting daily meetings with Business/ Internal team for smooth working of Business.- Providing timely updates to the Business & relevant parties for the major incidents monthly/ weekly changes which are raised.- Conducting conference calls with technical leader for monitoring business impacts during major release.- Daily reporting is carried regarding the updates of open incidents/ changes/ problem incident.- Carrying out process enhancements for continuous improvement in process.- Preparing shift roaster.- Develop a detailed project to monitor & track progress.- Acting as Project Quality Lead conducting internal audits performing risk management to minimize project risk.- Performing budgeting forecasting financial invoicing.- Handling client visits & managing the relationship with the client & vendors.- Expertise in MS Excel Power point MS Word for developing documents such as work flow procedures presentations.- Responsible for handling resource allocation/ pyramid optimization.- Responsible for coordination with internal resources third party vendors for timely execution of deliverables.- Conducting Service Review on monthly basis with client in which SLR/ SLA document are presented. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Horigine
Posted:
April 25 on hirist
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Horigine - L2 Incident Manager (3-8 yrs) Any Location (DevOps) is a Executive Manager Job at Horigine located in India. Find other listings like Horigine - L2 Incident Manager (3-8 yrs) Any Location (DevOps) by searching Oodle for Executive Manager Jobs.