Mobile Programming LLC
This listing was posted on hirist.
Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps)
Location:
Mumbai/Bangalore
Description:
Notice Period: Immediate to 15 daysResponsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction.- Train, mentor, and coach service desk staff to enhance their technical skills and customer service abilities.- Monitor service desk performance metrics and generate reports for management review.- Collaborate with other IT teams to escalate and resolve complex technical issues.- Maintain knowledge base and documentation for common user issues and resolutions.- Conduct regular performance evaluations for service desk staff and provide constructive feedback for improvement.- Stay updated with industry trends and best practices in service desk management and IT support.Requirements:- Bachelor's degree in Information Technology, Computer Science, or related field.- 5-6 years of experience in service desk management or IT support roles.- Proven experience in managing a team of service desk technicians.- Strong understanding of ITIL framework and service management principles.- Excellent communication and interpersonal skills, with the ability to interact effectively with users and stakeholders.- Experience with service desk ticketing systems and ITSM tools.- Knowledge of incident management, problem management, and change management processes.- Ability to prioritize and manage multiple tasks in a fast-paced environment.- Leadership qualities with a focus on teamwork and collaboration.Technical Skills:- Service Desk Management- ITIL Framework- Incident Management- Problem Management- Change Management- Service Desk Ticketing Systems- ITSM Tools- Customer Relationship Management- Leadership and Team ManagementEducational Qualifications: Bachelor's/Master's (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps)
Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps) is a Executive Manager Job at Mobile Programming located in India. Find other listings like Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps) by searching Oodle for Executive Manager Jobs.
Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps) is a Executive Manager Job at Mobile Programming located in India. Find other listings like Service Desk Manager - ITIL (5-6 yrs) Mumbai/Bangalore (DevOps) by searching Oodle for Executive Manager Jobs.