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Sr. associate - gst client engagement and support lead | Sr Associate - Gst Client in Accounting &1

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Sr. associate - gst client engagement and support lead

Pune, Maharashtra

Qualifications:Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. Previous work background in tax software solution or tax advisory companies preferred.Expertise to effectively service large portfolio of customersExcellence in People skills with strong command on spoken and written correspondence skillsAbility to thrive in a multi-tasking environmentRoles and Responsibilities:Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance qualifications, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc. Logging and keeping records of customer/employee queriesAnalysing call logs so you can spot common trends and underlying problems, to guide support teamUpdating self-help documents or preparing FAQ€™s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance qualifications.Manage monthly billing operations across customer portfolio €“ including a good control on receivable ageing and reporting to management on realization delays which require management intervention.Manage regular interaction with GST Network for customer issues.Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.Skills:- SQL, MS-Microsoft excel, Customer Support, Customer Relationship Management (CRM), Client Servicing, Taxation, Accounting and GSTFor more information:
June 30 on Jobs-Search
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Sr. associate - gst client engagement and support lead is a Accounting & Finance Sr Associate - Gst Client Job located in Pune MH. Find other listings like Sr. associate - gst client engagement and support lead by searching Oodle for Accounting & Finance Sr Associate - Gst Client Jobs.