CTE Consultant - SAP Concur | Consultant in Consulting Job Job at Sap | 7236370981

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CTE Consultant - SAP Concur

Location:

Bangalore

Description:

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! TC / STS (Technical Consultant / Shared Technical Services) A Technical Consultants who assist customer and SAP Concur project teams in implementing Concur travel and expense management SaaS applications. Organizationally, STS is part of the global services group within SAP Concur. The technical Consultant’s role is to install, configure, integrate and test SAP Concur software for client implementations. Responsible for the technical configuration of customer specific environments, including all integration, interfaces and technical settings. Working in tandem and collaborating with the SAP Concur project managers, solution consultants and sales. The technical consultant completes the project milestones, builds the environments, provides client knowledge transfer, assists in integration work and transition the client to their production environment. This position will be based out of Concur’s Bangalore office and requires working hours & days (0600pm0300am IST) aligned to support North American clients that are based on the Standard/Professional Platform What you will do: Provide technical expertise on integration, feeds, loads and extracts Handle the setup and scheduling of all interfaces and system jobs Provide technical expertise on SSO (single sign on) Working directly on SAP Concur’s database Be a technical resource on a project and Helping with system performance related issues Spin-up – to prepare the new system for configuration FTP/PGP setup with client – secure data exchange method for automated integration Setting up jobs within the system (imports/extracts/Credit cards…) Testing and advising on imports – Employee, list and other imports troubleshooting Testing and advising on the use of SAE file – how to get the right data in to client’s financial system Security adjustments – whitelisting of concur on client’s side for best possible experience Purge – moving system into production ready status, getting rid of all test data within the system Direct R/W access to Expense DB – troubleshooting, updating, changing data, clearing hierarchies etc In order to accomplish this, you will need to: • Maintain all environments throughout the lifecycle of an implementation (Configuration, Test, Production) • Ability to lead client training and knowledge transfer sessions • Configure all interfaces ERP, Employee, Credit Card, EFT • Perform general issue troubleshooting and resolution, including escalations to Development • Communicate "best practice" recommendations based on prior experiences, and effectively troubleshoot and solve client issues caused by unique client circumstances or software/hardware issues • Support client’s testing cycles – research complex customer problems, issues, and circumstances and provide recommendation, alternatives and risk assessments to project manager Responsible for the migration of configurations between test and production environments • Liaison with client team members and Concur internal resources to ensure understanding and clear communications • Ensure completion of deliverables, manage schedules, meet milestones, and ensure creative/technical success • Develop and maintain technical product knowledge • Provide contributions to Concur project methodology and document library, which includes development of new documents/processes as well as updating existing documents/processes • Update Customer Statistics in Knowledgebase and/or CRM systems • Represent the Department on cross-functional teams • Communicate consistently and regularly client issue status and progress with the Project Manager • Be aware of, and comply with, all corporate policies What do you need to bring? • Bachelor’s degree or equivalent technical work experience Min 5+ years of experience • Basic MS SQL skills, running DB query and troubleshooting • Experience with FTP and PGP file encryption (or similar) • Strong working knowledge of flat files, XML files, and Excel spreadsheets • Understanding of data format conversion • Analysis and troubleshooting skills with good communication & presentation skills • SAP Concur Travel & Expense experience • Experience with SAML SSO technologies, IDP and/or SP-Init • Experience with ERP or HR systems integration, and/or implementation of cloud environments • Basic Accounting Principles knowledge and Project management experience • Experience working with 3 major credit card provider’s data and banking payment gateways etc. • Understanding of business travel and travel agency data • Demonstrated ability to learn new concepts quickly • Strong knowledge of software & technology, specifically around web technology, financial system integration & Excel a strong plus • Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and develop creative solutions • Ability to be self-directed and work independently, prioritize workload, self-directed & work independently • Ability to pass a background check We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: XXXX@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 391623 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Company:

Sap

Posted:

April 13 on SAP

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