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Customer Experience Associate
Location:
Mumbai, Maharashtra
Description:
KRA :1. Handling Inbound Support tickets and solving the queries to the User’s satisfaction2. Handling Inbound Support Chats and solving the queries to the User’s satisfaction3. Reporting bugs/issues flagged by the Users to the Product team4. Following defined SLAs for Customer SupportKPI :1. Avg. First Response time on support tickets2. Avg resolution time3. Rating provided by the Users4. High Customer Satisfaction Score5. High NPS ScoreAny Specific skill requirement (If Any) :Good Communication skillsVideo creation skills, good to have.Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.We are hiring for multiple positions.For any queries, feel free to write to XXXX@gocomet.comKnow more about us: www.gocomet.comhttps://www.youtube.com/watch?v=YxGt9ZCkaA8https://youtu.be/jv9cAsgenSEhttps://www.youtube.com/watch?v=Er0dHqxaaXchttps://youtu.be/0ql1eCVhiWAPowered by JazzHR
Company:
Gocomet India
Posted:
March 27 on The Resumator
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More About this Listing: Customer Experience Associate
Customer Experience Associate is a Jobs Customer Experience Associate Job at Gocomet India located in Mumbai MH. Find other listings like Customer Experience Associate by searching Oodle for Jobs Customer Experience Associate Jobs.
Customer Experience Associate is a Jobs Customer Experience Associate Job at Gocomet India located in Mumbai MH. Find other listings like Customer Experience Associate by searching Oodle for Jobs Customer Experience Associate Jobs.