This listing was posted on Capgemini.
Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune
Location:
Bangalore, Karnataka
Description:
Job Description The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner Implement service management processes and strategies such as service level management incident management change management and problem management Serve as the primary point of contact for customers addressing any questions complaints or issues they may have Collaborate with various departments to ensure the delivery of high quality services Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements Analyze service delivery metrics and performance indicators to identify areas for improvement Qualifications Bachelor s degree in Business IT or a related field Strong understanding of service management principles Excellent communication and interpersonal skills Strong leadership and team management skills Ability to analyze data and identify trends and areas for improvement Proficiency in using service management software and other IT tools Primary Skills This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities ITSM ServiceNow Incident Management Secondary Skills 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner Implement service management processes and strategies such as service level management incident management change management and problem management Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
Company:
Capgemini
Posted:
May 14 on Capgemini
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More About this Listing: Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune
Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune is a Executive Manager Job at Capgemini located in Bangalore KA. Find other listings like Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune by searching Oodle for Executive Manager Jobs.
Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune is a Executive Manager Job at Capgemini located in Bangalore KA. Find other listings like Incident Management| 6 to 9 Years | Bangalore, Mumbai & Pune by searching Oodle for Executive Manager Jobs.