See Similar Listings
Job   India   Maharashtra   Mumbai Area   Manager   Capgemini -

Incident manager | 6 to 9 years | Bengaluru & Pune | Manager in Executive Job at Capgemini in 1

This listing was posted on Capgemini.

Incident manager | 6 to 9 years | Bengaluru & Pune

Share
Tools
Location:
Mumbai, Maharashtra
Description:

Short Description · Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts; · Manage the process of the service restoration or impact reduction; · Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management; · Identifies and takes control of unallocated incidents e.g. ‘gray space’; · Acts as escalation point for SDOs where resolution ownership is disputed; · Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes; · Provides consistent communications in scope of the process and services; · Provides high quality reports and communications; · Ensures that customer’s business interests are maintained over and above those of any specific SDO; · Cooperates with various SDOs, Regional/Global Change Managers; Primary Skills Incident manager Secondary Skills ITIL
Company:
Capgemini
April 27 on Capgemini
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Capgemini
Important Safety Tips
  • Always meet the employer in person.
  • Avoid sharing sensitive personal and financial information.
  • Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.

More About this Listing: Incident manager | 6 to 9 years | Bengaluru & Pune
Incident manager | 6 to 9 years | Bengaluru & Pune is a Executive Manager Job at Capgemini located in Mumbai MH. Find other listings like Incident manager | 6 to 9 years | Bengaluru & Pune by searching Oodle for Executive Manager Jobs.