This listing was posted on Capgemini.
Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru
Location:
Bangalore, Karnataka
Description:
Job Description Proven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the response to IT incidents ensuring that the appropriate resources are engaged to resolve issues promptly Implement incident resolution procedures to restore services within agreed upon service level agreements SLAs Establish and maintain a classification system for incidents based on impact and urgency Prioritize incidents according to their business impact and criticality Communicate incident status updates and resolutions to relevant stakeholders including end users management and support teams Act as the primary point of contact for incident related communications Implement escalation procedures to ensure that incidents are appropriately escalated based on severity and SLA breaches Collaborate with support teams and management to expedite incident resolution Primary Skills Incident manager ITIL Certified Service now tool Secondary Skills An effective communicator with excellent interpersonal analytical and client servicing abilities Analytical approach to working Flexibility within role and flexible approach to assigned work Enthusiastic confident with a can do attitude
Company:
Capgemini
Posted:
May 22 on Capgemini
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More About this Listing: Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru
Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru is a Executive Manager Job at Capgemini located in Bangalore KA. Find other listings like Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru by searching Oodle for Executive Manager Jobs.
Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru is a Executive Manager Job at Capgemini located in Bangalore KA. Find other listings like Incident Manager | 6 to 9 years | Mumbai, Pune & Bengaluru by searching Oodle for Executive Manager Jobs.