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L2 Technical Support Engineer
Location:
Coimbatore, Tamil Nadu
Description:
L2 Technical Support Engineer TOP MNC - [ Best Engineering Technology Awarded ] Best Service based Company Elevating Digital Marketing Analytics to New Heights Pioneering Excellence in Marketing Automation Campaigns Exp : 5- 10 Yrs Salary : 6 - 10 LPA [ Max Depends on Skill sets ] Role: /IT Help Desk/ IT Service Desk Location: Coimbatore Shifts: Willing to work inRotational Shifts/ Night shiftsMandate- Based on the client requirement) Requirements and skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role International client hand Responsibilities Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Posted:
April 17 on iSmartRecruit
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More About this Listing: L2 Technical Support Engineer
L2 Technical Support Engineer is a Technology Technical Support Engineer Job located in Coimbatore TN. Find other listings like L2 Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
L2 Technical Support Engineer is a Technology Technical Support Engineer Job located in Coimbatore TN. Find other listings like L2 Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.