LucidPlus IT Solutions
This listing was posted on hirist.
LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in
Location:
Bangalore/Anywhere in India/Multiple
Description:
Job Responsibilities :- Remote monitoring of the Services which are running in the client environment.- Coordinate with client contacts for delivery of SLAs and reporting.- Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.- Manage schedules to ensure 24/7 coverage and address peak workloads.- Lead, mentor, and guide team members to achieve service excellence.- Training of new members of the team.- Ensure that team members adhere to IT security policies and practices.- Monitor and address security-related concerns and access control.- Offer support and guidance to resolve critical issues, incidents, or escalations, even outside regular working hours.- Plan, prepare and manage monthly/weekly, team rosters to ensure 24/7 coverage and ensure continuous monitoring support.- Coordinate team members to schedule shifts, breaks, and assignments, taking into account contracted SLAs, individual availability and preferences.- Ability to work flexible hours and be on-call as required.- Create and maintain a knowledge base, including FAQs and troubleshooting guides- Develop and maintain standard operating procedures (SOPs) and document best practicesExperience Requirements :- 2+ years working experience on a IT service desk role.Knowledge Requirements :- Good knowledge on information technology setup- Strong & effective verbal and written communication skills.- Willingness to work in night shifts and weekends.- Customer-focused mindset.- Strong organizational and time-management skills.- Able to interact with a variety of stakeholders.- Display high levels of integrity to ensure excellent service. (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in
LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in is a Technology IT Job at Lucidplus IT Solutions located in India. Find other listings like LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in by searching Oodle for Technology IT Jobs.
LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in is a Technology IT Job at Lucidplus IT Solutions located in India. Find other listings like LucidPlus IT Solutions - IT Service Desk Leader (2-4 yrs) Bangalore/Anywhere in by searching Oodle for Technology IT Jobs.