IBU Consulting
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SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise
Location:
Bangalore
Description:
Job Description :Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution.This also includes drawing up functional specifications for the offshore development team and customizing the SAP CRM application.Work with NMBS Process Leads, NMBS key users and other BA CS members to operationally manage assigned change requests, bug fixes and small operational enhancements.Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application.Proactively try to improve support, training, processes and communication with regard to the SAP CRM applicationActively participate in small or larger projects that involve changes to the SAP CRM application.Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts) Contract management processesMaster data management (customers, products, ibases)Fiori applications Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs.Good understanding of SAP MSL is required.Interfaces to and from other SAP systems.Experience with SAP BRIM is a plus.End to End responsibility for resolving assigned incidents/requestsDiagnosing/Analyzing issues and changes, design solutionsPreparation of functional/technical specifications using technical expertiseCustomizing in SAP CRMEssential Skills :University (Master) degree or equivalent experienceStrong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementationsAt least 10 years of experience in customizing and maintaining SAP CRM modules (Customizing) Experience with the CRM web UI (CRM 7.0)SAP OData and Fiori Design experienceStrong Experience with the SAP CRM Sales, Service and Marketing module.Middleware/Integration experience.Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.SAP BRF plus knowledge is an advantageUnderstanding of ABAP and capable of debugging is requiredExperience in integration with SAP ECC is a must.Experience with Hacon (Time Machine) is a plusExperience in S/4HANA Service is also a plus.At least 10 years of experience in application maintenance.Experience of working in a railway context is considered a plus.Experience in ServiceNow and Jira is considered a plus.Strong communication skillsStrength in building and reinforcing good governance, risk management and strong operational practicesEnthusiastic team player able to work independentlyStrong analytical and problem solving mind, knowing how to separate main issues from side-issues and getting them solved quicklyProactive entrepreneurial mindset, injecting new ideas and bringing them to lifeLeadership style and approach via Trust / Credibility /Result and Quality OrientedCommunicates well and often to stakeholders providing insights and promoting good application & data usageAble to relate, influence and understand the stakeholders/business perspectives (ref:hirist.tech)
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More About this Listing: SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise
SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise is a Consulting Jobs Consultant Job at Ibu Consulting located in India. Find other listings like SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise by searching Oodle for Consulting Jobs Consultant Jobs.
SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise is a Consulting Jobs Consultant Job at Ibu Consulting located in India. Find other listings like SAP CRM Consultant - Implementation & Support (10-12 yrs) Bangalore (Enterprise by searching Oodle for Consulting Jobs Consultant Jobs.