Cyitechsearch
This listing was posted on hirist.
ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
About the job : We are hiring for ServiceNowExp : 7 + years of experience- Experience into customer service management and CIS-CSM certification is must haveDuties & Responsibilities : - Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.- Deliver a high level of knowledge and customer service within the CSM Suite.- Explain the offerings available with ServiceNow CSM Suite.- Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations- Apply Agile software development practices for customizations to the platform and applications- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable- Effectively manage and execute high level tasks assigned via 'stories'- Assists junior analysts through project(s) lifecycles- Manages work against an often demanding timeline- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily- Flexible and has the ability to manage multiple projects concurrentlyQualifications : Skills Required : - Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting- 5+ years of ServiceNow Development- CSM Suite experience- Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.- ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)- ServiceNow Certified System Administrator- ServiceNow Certified Implementation Specialist- Background in either software development or IT Service management- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)- Understanding of Agile based approach to software development (SCRUM experience a plus)- Ability to work remotely and largely unsupervised, and to deliver to written requirements- Effective communication skills via verbal and non-verbal methods- Strong attention to detail- Problem solving ability (ref:hirist.tech)
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More About this Listing: ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps)
ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.
ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Cyitechsearch located in India. Find other listings like ServiceNow Engineer - CSM Implementation (7-10 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.