SplashBI
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SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise -
Location:
Hyderabad
Description:
Job Description :The Professional Services Director has a frontline management role with two primary responsibilities: 1. Services Delivery and Personnel Management- Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. 2. Performance Management - Responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support. 3. The ideal candidate should be a strong any of Oracle Apps HRMS / CoreHR / Payroll / GlobalHR, Techno-Functional, should be strong in EBS/Fusion/PeopleSoft/WordayEssential Duties and Responsibilities :- Design and Develop project scope, priorities, deadlines, and deliverable schedules.- Monitor and analyze service delivery metrics and trends to identify areas for improvement and optimize processes.- Develop and implement service delivery strategies to meet client needs and expectations. - Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and evaluate service delivery performance.- Work closely with clients, manage overall coordination from planning through implementation.- Ensures successful delivery of consulting services, through effective Client Engagement and Management programs.- Collaborate with cross-functional teams, including sales, operations, and IT, to ensure alignment and coordination in service delivery efforts.- Manage escalations and resolve complex service delivery issues in a timely manner.- Create project charters and project plans and budget. Manage and monitor project budgets and expenditures.- Prepare and present reports, updates, and recommendations to senior management on service delivery performance and initiatives.- Contribute to proposals, project expansion, and business development call.- Stay informed about industry trends, best practices, and emerging technologies related to service delivery.- Lead, mentor, and manage a team of service delivery managers and specialists, and coach staff on projects and assess performance for engagement and year-end reviews.- Facilitate resource requirements analysis and scheduling, including estimated project work effort for both client and consulting resources.- Guide business, technical and 3rd party solution provider resources.- Monitoring project activities ensuring the quality and integrity of the information is intact.Required Skills :- 15+ Years of total experience. 5+ Years of Project Management experience.- Prior experience with Oracle EBS and Business Intelligence is a must.- Ability to work across a broad range of business and IT-related subject-matter areas with sensitivity to global impact.- Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships.- Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced interactive, results-based team environment.- Strong management, recruiting, training, coaching, and mentoring skills, coupled with excellent written, interpersonal, and presentation skills. (ref:hirist.tech)
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More About this Listing: SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise -
SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise - is a Executive Director Job at Splashbi located in India. Find other listings like SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise - by searching Oodle for Executive Director Jobs.
SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise - is a Executive Director Job at Splashbi located in India. Find other listings like SplashBI - Director - IT Service Delivery (15-30 yrs) Hyderabad (Enterprise - by searching Oodle for Executive Director Jobs.