This listing was posted on Foundever™.
Team Leader - MUM
Location:
Mumbai, Maharashtra
Description:
Job Summary Team Leader- Operations –Voice /Blended (US) Roles and Responsibilities: 1 Should have Team Handling Experience 2 Should have 1+Years’ Experience as Team Leader 3 Should exhibit People Management Skills. 4 Should be aware of the various Operations and Client Metrics. 5 Strong analytical, solving skills with strong MS Excel skills. 6 Needs to have the drive to achieve given targets. 7 Process adherence (Check, analyze, Control & Improvement). 8 Drive & adhere to Policies & Procedures. 9 Should be well versed in coaching & providing feedback 10 Basic exposure to excel. 11 Good process knowledge and Good interpersonal skills The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills - Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management 5 Days Working Role Work from office opportunity Education Target: Minimum Graduate (Any Bachelor’s Degree) Education : HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate
Company:
Foundever™
Posted:
May 26 on Foundever™
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More About this Listing: Team Leader - MUM
Team Leader - MUM is a Executive Manager Job at Foundever™ located in Mumbai MH. Find other listings like Team Leader - MUM by searching Oodle for Executive Manager Jobs.
Team Leader - MUM is a Executive Manager Job at Foundever™ located in Mumbai MH. Find other listings like Team Leader - MUM by searching Oodle for Executive Manager Jobs.