This listing was posted on Capgemini.
Tech Support Analyst 2
Location:
Gurgaon, Haryana
Description:
Job Description Responsible for the day-to-day operation and support in one specific IMS domain. Experience required - 6 to 12 Years Provide Level 2 support for Nokia products, troubleshooting and resolving technical issues related to Diameter, VOLTE, SIP, and other associated protocols. Manage and resolve complex customer issues escalated from the Monitoring support team. Monitor and troubleshoot voice and messaging-related incidents to identify the root cause and ensure swift and effective resolution. Perform regular technical analysis to ensure the optimization and quality of the services. Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions. Conduct testing and verification of any implemented changes in configurations to ensure they meet regulatory and service requirements. Generate reports, analyse service/operational KPIs, and contribute to the improvement of Be part of an on-call shift rotation pool. Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance. Working from office. Primary Skills IMS Core: Nokia TAS, Nokia ASBC, CFX (CSCF) Nokia HSS,SDL ,One-EIR ,HSM , Nokia AAA, Mmtel, NetNumber TITAN. PCRF - OCS, NPC, NCC, Nokia Flowone, Data Refinery, NWR, CSD. OSS: Nokia NetAct, Zabbix, DSI. Good monitoring/troubleshooting experience on the above nodes and configuration implementation experience
Company:
Capgemini
Posted:
May 15 on Capgemini
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Capgemini
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Tech Support Analyst 2
Tech Support Analyst 2 is a Jobs Analyst Job at Capgemini located in Gurgaon HR. Find other listings like Tech Support Analyst 2 by searching Oodle for Jobs Analyst Jobs.
Tech Support Analyst 2 is a Jobs Analyst Job at Capgemini located in Gurgaon HR. Find other listings like Tech Support Analyst 2 by searching Oodle for Jobs Analyst Jobs.