Grorapid labs
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Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations
Location:
Anywhere in India/Multiple Locations
Description:
Product Support - Technical Support EngineerRole & Responsibilities :- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.- Provide technical support to customers via email, chat and phone calls.- Create internal or external knowledge base articles/whitepapers.- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.Ideal Candidate :- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.- Prior experience in supporting enterprise customers.- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.- Outstanding communication, understanding, and writing skills.- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.- Well organized with utmost care to detail, along with good comprehending skills to address issues.- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.- Bachelor's degree, Computer Science related.- Good understanding of web applications, HTML, JavaScript, and CSS.- Minimum of 2 years in a customer support role.- Strong problem-solving skills.- Strong written and verbal skills. (ref:hirist.tech)
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More About this Listing: Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations
Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations is a Technology Technical Support Engineer Job at Grorapid Labs located in India. Find other listings like Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations is a Technology Technical Support Engineer Job at Grorapid Labs located in India. Find other listings like Technical Support Engineer (2-4 yrs) Anywhere in India/Multiple Locations by searching Oodle for Technology Technical Support Engineer Jobs.