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Technical Support Engineer (3-7 yrs) Gurgaon/Gurugram (DevOps) | Technical Support Engineer in Tec1

Yo HR Consultancy

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Technical Support Engineer (3-7 yrs) Gurgaon/Gurugram (DevOps)

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Location:
Gurgaon/Gurugram
Description:

Job Description: Title: Technical Support EngineerExperience: 3 to 7 years Location: Gurugram Role And Responsibilities: - Talk and write about ConnectMaster to customers and partners- Hold remote sessions and web meetings with customers and partners independently- Organized and customer-focused with the ability to work both independently and in a team- Active listening to understand customer problems and requirements- Document issues and solutions clearly for future reference and knowledge sharing- Create customer facing HelpCenter articles- Report bugs and user stories to the core development team- Participate in defect fixes- Provide guidance to technical writers on product documentation optimization- Debug unexpected behavior, fix small bugs, and assist support agents without coding skills- Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners professionally- Proficient in troubleshooting and debugging technical issues- Ability to work independently and in a team environment- Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.- Optimization of Oracle PL/SQL database queries- Experience with Oracle Spatial Database- Experienced in implementing and integrating Web Services APIs for both REST & SOAP- Experience with desktop software on older technology stacks- Motivated to work with Connect Master, which is a desktop software on a rather old and given technology stack- Willingness to learn and adapt to new technologies (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
YO HR Consultancy
Posted:
April 13 on hirist
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More About this Listing: Technical Support Engineer (3-7 yrs) Gurgaon/Gurugram (DevOps)
Technical Support Engineer (3-7 yrs) Gurgaon/Gurugram (DevOps) is a Technology Technical Support Engineer Job at YO HR Consultancy located in India. Find other listings like Technical Support Engineer (3-7 yrs) Gurgaon/Gurugram (DevOps) by searching Oodle for Technology Technical Support Engineer Jobs.