Protiviti
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Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps)
Location:
Mumbai
Description:
Role Responsibilities :Role :A problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Product OEM Support/Engineering teams. You will understand the Crowdstrike product and processes at all levels, environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environmentResponsibilities :- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service- Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation- Identify and escalate priority issues that need immediate attention- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible- Collect information and document bugs with Team/Technical Leads for product issues that are impacting businesses- Create process or troubleshooting documentation in the support knowledge base- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers- Expected to work in 24x7 technical support team (typically 5-8 days of night shift from 2200 to 0700 hours, next day)Minimum Qualifications:- 2+ years of customer support, technical support, system administration or related customer facing role. - 1-2 years' hands-on experience on Crowdstrike EDR solutions specifically FALCON suite - Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment- Ability to learn new technologies quickly- Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person)- Ability to work independently with little direct supervision and as a part of a team- Outstanding analytical and coordination abilities. Adept at organizing- Ability to remain calm, composed and articulate when dealing with tough or complex situationsStrongly Desired Qualifications :- Experience supporting Kernel level security solutions- Experience supporting hybrid environments- Experience supporting security applications such as AV, VPN, EDR, Firewall, Proxy- Linux troubleshooting experience a plus- Experience with Splunk- Experience with troubleshooting Windows and Mac machines- MCP or higher a plusJob Location : Mumbai- Andheri (East)Experience : 1-4 years (ref:hirist.tech)
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More About this Listing: Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps)
Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps) is a Technology Technical Support Engineer Job at Protiviti located in India. Find other listings like Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps) by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps) is a Technology Technical Support Engineer Job at Protiviti located in India. Find other listings like Technical Support Engineer - Crowdstrike Services (1-6 yrs) Mumbai (DevOps) by searching Oodle for Technology Technical Support Engineer Jobs.