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Technical Support Specialist - Ticketing System (7-9 yrs) Bangalore (DevOps) | Support Worker, Tec1

Info Origin Inc

This listing was posted on hirist.

Technical Support Specialist - Ticketing System (7-9 yrs) Bangalore (DevOps)

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Location:
Bangalore
Description:

In this role, you will be the first line of defense for all things technical, ensuring staff members have the tools and resources they need to be productive. You will troubleshoot a variety of issues, answer questions, and escalate complex problems to the appropriate technical personnel.Responsibilities :- Provide comprehensive technical support to DBHDS staff across various departments.- Serve as the primary point of contact for technical inquiries received via phone, email, or walk-in requests.- Document all support interactions and maintain accurate records within the Help Desk ticketing system.- Manage system updates, software patches, and troubleshoot hardware and software related issues.- Analyze and diagnose technical problems to identify effective solutions.- Effectively prioritize and manage a high volume of support requests.- Escalate complex or advanced technical issues to the appropriate IT personnel.- Foster positive working relationships with DBHDS staff and IT professionals across various departments.Requirements:- Proficiency in major operating systems (Windows, macOS, Linux).- Strong understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).- Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently.- Ability to explain technical concepts in a clear and concise manner to non-technical users.- Strong commitment to providing exceptional customer service.- Hands-on experience in a help desk or technical support environment.- Experience with ticketing systems like ServiceNow (preferred).- Excellent time management and organizational skills to prioritize tasks effectively.- Proficiency in Microsoft Office Suite applications.- Familiarity with tools for configuration management, software deployment, and automation (a plus). (ref:hirist.tech)
Education/experience:
5 To 7 Years
Company:
Info Origin
Posted:
April 25 on hirist
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More About this Listing: Technical Support Specialist - Ticketing System (7-9 yrs) Bangalore (DevOps)
Technical Support Specialist - Ticketing System (7-9 yrs) Bangalore (DevOps) is a Technology Support Worker, Technical Support Job at Info Origin located in India. Find other listings like Technical Support Specialist - Ticketing System (7-9 yrs) Bangalore (DevOps) by searching Oodle for Technology Support Worker, Technical Support Jobs.